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Technology Upgrades:
Frequently Asked Questions

CFBank is making some technology upgrades to better serve you. Find out
about the upgrades and what they mean to your banking experience.

Committed to Providing the Best Banking Experience

To continue providing the best banking experience possible, CFBank is committed to investing in technology that improves our banking products.

Read our frequently asked questions below to learn more about the upgrades and what they mean to your overall banking experience.

Frequently Asked Questions

Learn more about the technology upgrade and how it may affect your banking experience.
Business
Personal
Business
How do I get signed in?

You should have received a letter in the mail with detailed steps to sign in during the Preview Period.

 

Download PDF version of the letter with more information.

 

Check your inbox for a separate message containing your 7-digit Company ID.

The message may be encrypted using our secure Barracuda Message Center.
Subject: “You have a new encrypted message from xxxxxxx@cf.bank”

 

  • Your User ID remains the name.

 

  • Your initial starter password is CFBK2022+first 4 characters of your User ID in lowercase
    Example: CFBK2022name

 

How do I setup my new token?

The former DigiCert token app and physical Vasco Go3 and DP260 tokens no longer work on the new business online banking platform.

 

Download the new RSA (SecurID) App

– Apple App Store URL: https://apps.apple.com/us/app/securid/id318038618

– Google Play Store URL: https://play.google.com/store/apps/details?id=com.rsa.securidapp

 

The RSA SecurID app icon looks like this: RSA SecurID app icon

 

Click here for detailed RSA SecurID token setup steps (PDF)

Where is the CFBank Business Mobile app?

The new CFBank Business Mobile app for iPhone and iPad is AVAILABLE NOW!

CFBank Business Mobile App Icon

Apple App Store

Google Play Store

 

You must first sign in in a computer or mobile browser, set up your out of band authentication, token, and take several other steps to entitle your user accounts and services prior to using the mobile app.

How will this upgrade affect my Business Bill Pay?

We will be converting most of your business bill pay payee information and history.
For any future validation or reference and as best practice, we encourage you to back up historical transactions and information prior to June, 2022.

• Bill pay will be unavailable starting on Thursday, 9/8 @ 8 AM EST.

• Bill pay history will be loaded after Go-Live, on Thursday, 9/15. Please back up by downloading or printing any bill pay history that you wish to retain prior to April 2022.

• If there are payments scheduled to be delivered by 9/14, they will be processed and you will see them once bill pay history is available on Thursday, 9/12.
Please do not reschedule those payments on the new system.

• eBills and any associated payment rules will not convert.
You will need to re-establish eBills after 9/12.

• Please review all bill payment to ensure accuracy after 9/15.

Will my historical transaction history be available?

60 days of transaction history will be imported into the new system.
For any future validation or reference and as best practice, we encourage you to reference backed up historical transactions and statement information prior to June, 2022.

Will ACH and Wire Transfer Templates be converted?

Yes. Your company templates for ACH and Wire transfers will be converted.
We recommend that you verify those templates during the Preview Period and prior to usage.

How will this affect scheduled/recurring ACH and Wire transactions?

Scheduled (recurring) ACH and Wire transactions on the current system will NOT be converted.
● ACH and Wire transactions scheduled through 9/9 @ 3:00pm EST will be processed on the current system.
● ACH and Wire transactions scheduled to occur after 9/9 @ 3:00pm EST will NOT be processed on the new system.
● Scheduled transaction instructions must be re-established on or after 9/12.

What are the new password requirements?

● At least 8 characters in length, but no more than 12
● Must include at least one uppercase letter, one lowercase letter, and a number
● Cannot include a character that repeats more than three times
● Cannot be the same as your user ID

Where can I download the new Remote Deposit Capture software?

Click here to download the new WebScan software for running Remote Deposit Capture. (Windows only)

 

For MacOS users, please contact Treasury Management Support to ensure you have a Mac compatible scanner, or alternatively use our new mobile business app for Mobile Deposit Capture. (Coming Soon)

 

Treasury Management Support
(614) 505-5798
treasurysupport@cfbankmail.com

Where do I sign into the new Business Online Banking?

You may conveniently sign in on our homepage or default business sign-in at: https://www.cf.bank/businessnew

 

For troubleshooting, the following direct URL will also bring you to the sign-in page:
https://cfbankbusiness.ebanking-services.com/

What can I do to prepare before 9/12?

We strongly recommend that you backup by downloading or printing any data you may need to retain for future for setup, validation, or auditing purposes. Including:
● eStatements
● Check images
● Transaction history
● Scheduled ACH and Wire transfers
● Scheduled payments
● ACH and Wire Templates
● Merchant / Remote Deposit Capture reports
● Positive Pay outstanding items

Personal
Will Bill Pay be affected?

Bill pay information will not be converted, therefore we recommend that you save/download any payee/payment/history information needed.

 

Bill pay will be unavailable starting on Thursday, 9/8, until Monday morning 9/12.

Electronic payments beyond Thursday, 9/8 will be cancelled and will need to be re-setup on the new system on or after 9/12.

 

Once you sign-in to the new system on or after 9/12, and see a check payment scheduled to be delivered by Wednesday, 9/14 those payments are still in process and should not be rescheduled on the new system. Any check payments beyond Wednesday, 9/14 will need to be re-setup on the new system.

Where do I download the new CFBank Mobile app?

The new CFBank Mobile app for iPhone and iPad is AVAILABLE NOW!

 

Click here for the Apple App Store link

 

Android is COMING SOON

 

You must first sign in in a computer or mobile browser, set up your out of band authentication, token, and take several other steps to entitle your user accounts and services prior to using the mobile app.

What is upgrading or changing?

On September 12, several brand new and exciting features to enhance your banking experience. These technology upgrades include improvements to online and mobile banking, along with extended hours for customer phone support.

  • ● New Look & Feel
  • ● Online Banking
  • ● Mobile App
  • ● Statements
  • ● Security enhancements

Coming later in December or early 2023:

  • ● Zelle for convenient person-to-person payments
  • ● Online account opening
What is staying the same?

Many banking services will conveniently remain unchanged:

 

  • ● Account numbers
  • ● Routing number
  • ● Checks
  • ● Debit cards
  • ● Branch & ATM locations
  • ● Username for online banking

 

You are our number one priority during this technology upgrade and throughout our continued partnership.

Will my debit card(s) still work?

There will be no impact to your existing card.

 

Your current card will not need to be re-issued, until after it’s currently existing expiration month/year.

 

An updated toll free lost/stolen debit card phone number is associated with your card, and will be updated on our website after 9/12.

 

Existing customers should also receive a letter with an included magnet card, with our support phone numbers and website QR code for your convenience.

What can I do to prepare before 9/12?

While historical statements and 60-days of transaction history will be available to you, as best practice. please consider downloading and backing up items of importance that you would like to refer to in the future.

 

  • ● eStatements
    ● Check Images
    ● Transaction History
    ● Bill Pay Payees
    ● Scheduled Payment Info
    ● Branch & ATM Locations

Committed to providing the guidance you need.

CFBank is happy to answer any questions you may have about this upgrade.

Have Additional Questions?

**For your security, do not include sensitive or confidential information such as your account number or Social Security number in this message.**

iPhone Mobile App AVAILABLE NOW

Securely access your accounts from your mobile device to view balances, transfer funds, manage bill pay, review check images, Positive Pay exceptions, and more.