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To continue providing the best banking experience possible, CFBank is committed to investing in technology that improves our banking products.
Read our frequently asked questions below to learn more about the upgrades and what they mean to your overall banking experience.
You should have received a letter in the mail with detailed steps to sign in during the Preview Period.
Download PDF version of the letter with more information.
Check your inbox for a separate message containing your 7-digit Company ID.
The message may be encrypted using our secure Barracuda Message Center.
Subject: “You have a new encrypted message from xxxxxxx@cf.bank”
The former DigiCert token app and physical Vasco Go3 and DP260 tokens no longer work on the new business online banking platform.
Download the new RSA (SecurID) App
– Apple App Store URL: https://apps.apple.com/us/app/securid/id318038618
– Google Play Store URL: https://play.google.com/store/apps/details?id=com.rsa.securidapp
The RSA SecurID app icon looks like this: 
The new CFBank Business Mobile app for iPhone and iPad is AVAILABLE NOW!
You must first sign in in a computer or mobile browser, set up your out of band authentication, token, and take several other steps to entitle your user accounts and services prior to using the mobile app.
We will be converting most of your business bill pay payee information and history.
For any future validation or reference and as best practice, we encourage you to back up historical transactions and information prior to June, 2022.
• Bill pay will be unavailable starting on Thursday, 9/8 @ 8 AM EST.
• Bill pay history will be loaded after Go-Live, on Thursday, 9/15. Please back up by downloading or printing any bill pay history that you wish to retain prior to April 2022.
• If there are payments scheduled to be delivered by 9/14, they will be processed and you will see them once bill pay history is available on Thursday, 9/12.
Please do not reschedule those payments on the new system.
• eBills and any associated payment rules will not convert.
You will need to re-establish eBills after 9/12.
• Please review all bill payment to ensure accuracy after 9/15.
60 days of transaction history will be imported into the new system.
For any future validation or reference and as best practice, we encourage you to reference backed up historical transactions and statement information prior to June, 2022.
Yes. Your company templates for ACH and Wire transfers will be converted.
We recommend that you verify those templates during the Preview Period and prior to usage.
Scheduled (recurring) ACH and Wire transactions on the current system will NOT be converted.
● ACH and Wire transactions scheduled through 9/9 @ 3:00pm EST will be processed on the current system.
● ACH and Wire transactions scheduled to occur after 9/9 @ 3:00pm EST will NOT be processed on the new system.
● Scheduled transaction instructions must be re-established on or after 9/12.
● At least 8 characters in length, but no more than 12
● Must include at least one uppercase letter, one lowercase letter, and a number
● Cannot include a character that repeats more than three times
● Cannot be the same as your user ID
Click here to download the new WebScan software for running Remote Deposit Capture. (Windows only)
For MacOS users, please contact Treasury Management Support to ensure you have a Mac compatible scanner, or alternatively use our new mobile business app for Mobile Deposit Capture. (Coming Soon)
Treasury Management Support
(614) 505-5798
treasurysupport@cfbankmail.com
You may conveniently sign in on our homepage or default business sign-in at: https://www.cf.bank/businessnew
For troubleshooting, the following direct URL will also bring you to the sign-in page:
https://cfbankbusiness.ebanking-services.com/
We strongly recommend that you backup by downloading or printing any data you may need to retain for future for setup, validation, or auditing purposes. Including:
● eStatements
● Check images
● Transaction history
● Scheduled ACH and Wire transfers
● Scheduled payments
● ACH and Wire Templates
● Merchant / Remote Deposit Capture reports
● Positive Pay outstanding items
Bill pay information will not be converted, therefore we recommend that you save/download any payee/payment/history information needed.
Bill pay will be unavailable starting on Thursday, 9/8, until Monday morning 9/12.
Electronic payments beyond Thursday, 9/8 will be cancelled and will need to be re-setup on the new system on or after 9/12.
Once you sign-in to the new system on or after 9/12, and see a check payment scheduled to be delivered by Wednesday, 9/14 those payments are still in process and should not be rescheduled on the new system. Any check payments beyond Wednesday, 9/14 will need to be re-setup on the new system.
The new CFBank Mobile app for iPhone and iPad is AVAILABLE NOW!
Click here for the Apple App Store link
Android is COMING SOON
You must first sign in in a computer or mobile browser, set up your out of band authentication, token, and take several other steps to entitle your user accounts and services prior to using the mobile app.
On September 12, several brand new and exciting features to enhance your banking experience. These technology upgrades include improvements to online and mobile banking, along with extended hours for customer phone support.
Coming later in December or early 2023:
Many banking services will conveniently remain unchanged:
You are our number one priority during this technology upgrade and throughout our continued partnership.
There will be no impact to your existing card.
Your current card will not need to be re-issued, until after it’s currently existing expiration month/year.
An updated toll free lost/stolen debit card phone number is associated with your card, and will be updated on our website after 9/12.
Existing customers should also receive a letter with an included magnet card, with our support phone numbers and website QR code for your convenience.
While historical statements and 60-days of transaction history will be available to you, as best practice. please consider downloading and backing up items of importance that you would like to refer to in the future.
**For your security, do not include sensitive or confidential information such as your account number or Social Security number in this message.**
Securely access your accounts from your mobile device to view balances, transfer funds, manage bill pay, review check images, Positive Pay exceptions, and more.
